Unibox
How the Zylar Unibox collects replies from every inbox and client into one list, labels them by intent, and lets you reply, assign or push leads to HubSpot.
The Unibox is one inbox for every reply, across all your mailboxes, campaigns and clients. Replies are labelled by intent, and you can answer them, assign them to a teammate or push the lead to HubSpot without switching accounts. This page explains how the Unibox works and what you can do from it.
One list for every reply
Cold email at volume means many inboxes across many domains, and often many clients. Without a single view, replies get missed. The Unibox collects replies from all inboxes and campaigns into one place.
Interest labels
Zylar labels each reply by intent, so you can work through the ones that matter first:
| Label | Meaning |
|---|---|
| Interested | The lead wants to talk. |
| Not now | The lead isn't ready yet. |
| OOO | An out-of-office reply. |
| Referral | The lead pointed you to someone else. |
| Unsubscribe | The lead opted out. |
| Bounce | The message bounced. |
Labelled replies also drive automation. A reply labelled Interested triggers the reply.interested webhook, and an out-of-office reply triggers reply.ooo. See Webhooks.
What you can do from the Unibox
Reply in place
Answer a reply directly from the Unibox. Your answer goes out from the inbox that sent the original email, so the conversation stays in one thread with one sender. AI can also answer replies and run follow-ups for you. See Sequences.
Assign
Route a lead to a teammate in one click. Teammates are unlimited on every plan, so you can split replies across SDRs or account managers without paying per seat. See Workspaces and roles.
Push to HubSpot
Send interested leads to HubSpot, where they're synced as contacts and deals. You can also post replies to Slack. See Integrations.
Automatic handling
Some replies don't need you at all:
- Out of office: Zylar reads the return date from the out-of-office reply, pauses the lead and resumes the sequence the day after they're back.
- Bounces: Zylar removes bad addresses from every sequence.
- Any reply: The sequence stops for that lead the moment they reply.
Replies across clients
If you run several client workspaces, the Unibox gives you one view across them. Each client's data stays isolated in its own workspace, and roles control who can see what, down to client view-only. See Workspaces and roles.
Replies in your own tools
If your team works in other tools, send replies there too:
| Destination | How |
|---|---|
| HubSpot | Interested leads synced as contacts and deals |
| Slack | Replies and alerts posted to any channel |
| Zapier or Make | Any Zylar event, such as lead.replied or reply.interested |
| Your own systems | Webhooks or the REST API |